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Tennessee Lottery temporarily closes claim centers at Nashville headquarters and district offices

Players can claim prizes less than $600 at retailer locations or mail in any prize claim

NASHVILLE, March 23, 2020 — Tennessee Education Lottery (TEL) CEO Rebecca Hargrove today announced the claim centers at Nashville Headquarters and all District Offices are temporarily closed in response to Gov. Bill Lee’s Executive Order No. 17 and Nashville Mayor John Cooper’s “Safer at Home” order during the Coronavirus pandemic.

TEL District Offices are in Chattanooga, Memphis and Knoxville.

Players can continue to claim prizes less than $600 at retailer locations, or players can mail in any prize claim to avoid unnecessary trips.

“The most important thing right now is for all our players to take the appropriate precautions to stay safe and healthy. Players with winning tickets can rest assured their prizes will be paid,” Hargrove said.

Players should remember to sign the back of their tickets, and it is suggested to use registered mail when mailing claims. All mail-in claims must be postmarked before the expiration of the 180-day claim period for drawing-style games and 90 days after the announced instant game end date. All claims must be mailed to the Tennessee Education Lottery, P.O. Box 290636, Nashville, TN 37229-0636. Players should visit tnlottery.com for additional details.

Drawings will continue as scheduled, and game orders will continue to be filled and shipped to retailer locations.

Claim centers are tentatively scheduled to resume normal business operations April 6. By law, the prize expiration date cannot be extended.

About the Tennessee Education Lottery Corporation

The Tennessee Education Lottery Corporation operates entirely from the revenue it generates through the sale of its products. Since January 20, 2004, the Lottery has raised more than $5.25 billion to fund designated education programs, including college grants, scholarships, Drive to 55 initiatives and after-school programs. In addition to the educational beneficiaries, players have won more than $14.5 billion in prizes and Lottery retailers have earned more than $1.3 billion in retailer commissions.

For additional information, visit tnlottery.com and follow the TEL on Facebook, Twitter & Instagram.

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Tennessee Lottery temporarily closes claim centers at Nashville headquarters and district offices Players can claim prizes less than $600 at retailer locations or mail in any prize claim

Tennessee Lottery temporarily closes in-person prize claim centers, offers alternatives due to COVID-19

For answers to frequently asked questions about the coronavirus, click here.

NASHVILLE — The Tennessee Lottery is temporarily closing its in-person prize claim centers at its Nashville headquarters as well as its district offices across the state amid the COVID-19 crisis.

But winners of less than $600 can still claim their cash prizes at retailer locations, officials said.

And anyone who wins $600 or more isn’t entirely out of luck when it comes to claiming a prize, although it will take longer: Lottery officials say those winners can mail those winning tickets to the lottery headerquarters. The same applies to those winning prizes less than $600, as well.

Tennessee Education Lottery CEO Rebecca Hargrove said the move stems from general provisions in Gov. Bill Lee’s Executive Order 17, as well as in directives issued by Metro Nashville Mayor John Cooper.

District offices are are tentatively scheduled to resume normal business operations on April 6.

“The most important thing right now is for all our players to take the appropriate precautions to stay safe and healthy,” Hargrove said in a news release. “Players with winning tickets can rest assured their prizes will be paid if postmarked prior to the end of the claim expiration period.”

Players should remember to sign the back of their tickets. And lottery officials also suggest winners may want to use registered mail when mailing claims.

Winners mailing in claims for draw-style games must have them postmarked within 180 days of the official winning draw date for that ticket.

Mail-in claims for instant games must be postmarked within 90 days of the announced instant game end date. Players should visit tnlottery.com for additional details.

Drawings will continue as scheduled, and instant ticket games will continue to be delivered to retailer locations. By law, the prize expiration date cannot be extended.

A claim form is not required for claims of prizes less than $600 made by mail. Players should sign the back of the ticket and include their name and address either on the ticket or on a separate piece of paper, lottery officials say.

NASHVILLE — The Tennessee Lottery is temporarily closing its in-person prize claim centers at its Nashville headquarters as well as its district offices across the state amid the COVID-19 crisis.